Terms & Conditions

Only persons who can enter into legally binding contracts as per the Indian Contract Act, 1872 — i.e., persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any applicable law — may use and access this Platform. We shall assume that any minor, if at all accessing our Platform, is doing so under the supervision of their legal guardian.

Once you have shared your account information and successfully registered on the Platform, you may receive SMS or email notifications from us relating to your registration and transactions on the Platform.

You are responsible for maintaining the confidentiality of your Account, password, and access to your device. You accept responsibility for all activities that occur under your Account. You acknowledge that the information you provide does not infringe any rights of a third party.

If you are accessing or using the Platform on someone else's behalf, you represent that you have the authority to bind that person to all terms and conditions herein. In the event that person refuses to be bound, you agree to accept liability for any harm caused by wrongful use of the Platform resulting from such access.

You agree to: (a) provide true, accurate, current, and complete information about yourself; and (b) maintain and promptly update such information to keep it accurate and complete. You agree not to share your login credentials or allow others to access your Account.

If you know or suspect that the security of your Account has been breached, contact us immediately. We may require you to change your password, or temporarily or permanently block your Account to address the breach. You agree to cooperate with us in any investigation regarding the security or unauthorised use of your Account.

We reserve the right to refuse service, suspend, terminate, or block your Account without prior notice at our sole discretion, for reasons including but not limited to: (a) breach of these Policies; (b) violation of applicable laws; (c) suspicion of inappropriate or unlawful conduct; (d) suspicion of fake orders, frequent cancellations, returns, or abuse of any Policy; (e) causing harm to the brand image of Aadya Innovation on any public forum; (f) providing untrue or incomplete information; and (g) engaging in unauthorised reselling of products.

Company attempts to be as accurate as possible in the description of products on the Platform. However, Company does not warrant that product descriptions, colours, specifications, or other content are accurate, complete, reliable, or error-free. Product images and visuals are indicative and may not match the actual product in terms of colour, dimensions, design, packaging, or other features.

Company reserves the right to correct, change, or update information, errors, or inaccuracies at any time — including after an order has been submitted — without prior notice. This includes the right to modify or discontinue any product, content, promotion, or offering without notice.

Any specifications, features, or offers mentioned in error will not be binding on the Company. Company shall not be liable for any loss or damage suffered by you due to such modifications, corrections, or updates.

Company strives to provide accurate product and pricing information; however, errors may occasionally occur. Any such errors will be corrected by the Company as soon as reasonably possible.

We reserve the right to refuse or cancel an order (unless the product has already been delivered) if a product is listed at an incorrect price or with incorrect information due to an inadvertent technical error. This includes discount errors, coupon errors, or promotional offer errors. In such cases, Company will either contact you for clarification or cancel your order and notify you accordingly.

If Company accepts your order, the payment will be debited from your account and you will be notified by email that the payment has been processed. If we need to cancel the order after payment has been processed, the amount will be reversed to your original payment method (with or without applicable platform fees).

Prices and availability of products on the Platform are subject to change without prior notice, at the sole discretion of the Company.

The Company may revise or discontinue any product or service at any time. If the Company is unable to deliver a product to you on time or at all, you will be notified by email and your order may be cancelled. Company will not be liable for any direct, indirect, incidental, special, or consequential damages arising from such cancellation or delay in delivery.

Company further reserves the right to: (a) restrict delivery to specific locations or delivery facilities; (b) verify payment information and decline orders where necessary; (c) require additional verification or information before accepting orders; and (d) cancel orders even after confirmation if verification fails.

Payments for products on the Platform may be made by any available payment method, which may include credit cards, debit cards, net banking, UPI, wallets, e-gift cards, Cash on Delivery, reward points, and any future payment methods added at the Company's discretion.

All online payments are processed through secure payment gateways. Company implements industry-standard encryption for payment data transmission and does not store your complete credit or debit card information. All payment information shall be handled in accordance with RBI guidelines and applicable laws.

Your bank or payment service provider may charge additional fees or processing charges. For international transactions, currency conversion rates and foreign transaction fees may apply. EMI charges, if applicable, will be clearly displayed before payment confirmation.

You acknowledge and agree that: (a) all payment information provided by you must be accurate, current, and complete; and (b) you are duly authorised to use the payment method you provide.

Company reserves the right to verify payment information and decline or cancel orders where: (a) payments are suspected to be fraudulent; (b) there are discrepancies in product or pricing information due to technical issues; or (c) orders contain invalid or undeliverable address details.

Final confirmation of your order is subject to successful payment authorisation and transaction completion. Company may modify the accepted payment methods at any time without prior notice. We may share your payment information with payment processors and other service providers solely for the purpose of processing your payments.

Company is neither a banking nor a financial services provider, but merely a facilitator providing an electronic, automated online payment facility using existing authorised banking infrastructure and payment gateway networks. Except for Cash on Delivery transactions, any refund shall be made to the same issuing bank or payment source from which the transaction was received. Where coupons, discounts, or cashbacks were applied, refunds shall be net of such benefits, in Indian Rupees.

Company shall not be liable for any damages, interest, or claims resulting from failure to process or delays in processing a transaction that are beyond our reasonable control.

Violations of system or network security may result in civil or criminal liability. Company is entitled to investigate occurrences that may involve such violations and may co-operate with law enforcement authorities in prosecuting users involved in such violations.

You agree not to use any device, software, or routine to interfere with the proper working of this Platform or any activity being conducted on it. You also agree not to use any engine, software, tool, agent, or other mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this Platform, other than the search engine available from the Company and generally available third-party web browsers.

We will report cyber security incidents to relevant statutory authorities and render all reasonable cooperation as required. In accordance with applicable laws, we may be required to provide information to law enforcement agencies within 72 hours to verify the identity of any user for the purposes of prosecution or investigation of cyber security offences. You hereby consent to such disclosure of information as may be required by law.

Data collected from you during your use of the Platform will be retained for at least 180 days in compliance with applicable laws. Company may retain such data for longer periods if required by applicable law or for legitimate business purposes.

Company does not guarantee that the Platform will be available at all times or that it will be error-free. We may, without notice, suspend access for maintenance or updates. We are not liable for issues resulting from system failures, telecommunications disruptions, internet or server downtime, or viruses and other technical issues.

The Platform is provided "AS IS" and "AS AVAILABLE" without any warranties or representations, express, implied, or statutory, of any kind. Neither we nor our holding company, subsidiaries, affiliates, partners, or licensors make any representations or warranties, including but not limited to warranties of merchantability, non-infringement, or fitness for a particular purpose, except to the extent such warranties are not legally excludable.

We make no representations or warranties that defects or errors will be corrected, or that the servers hosting the Platform are free of viruses or other harmful components. To the fullest extent permitted by law, neither we nor our subsidiaries, affiliates, partners, or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits, revenue, data, or goodwill), regardless of the form of action, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing or using this Platform.

This disclaimer constitutes an essential part of these Terms of Use. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you.

These Terms of Use are effective unless and until terminated by either you or the Company.

Company may terminate or suspend the Terms of Use and your access to the Platform at any time without notice and without any liability. Termination will also result in the termination of all related Policies. Upon any termination, you must promptly destroy all materials downloaded or obtained from the Platform. Termination will not cancel your obligation to pay for products already ordered, nor affect any liability that may have arisen under these Terms of Use.

We reserve the right, in our sole discretion, to change, alter, or modify these Terms of Use at any time by posting the changes on the Platform. Any changes are effective immediately upon posting. Your continued use of the Platform thereafter constitutes your agreement to all such revised Terms of Use. We may, with or without prior notice, terminate any rights granted by these Terms of Use. You will comply immediately with any such notice, including ceasing all use of the Platform.

In accordance with applicable laws, you understand that we are required to notify you of these Terms of Use — regardless of whether they contain any amendments — at least once a year. You understand that you will not be able to opt out of this particular communication from us.

Nothing contained in these Terms of Use shall be construed as creating any agency, partnership, affiliation, joint venture, or other form of joint enterprise between us.

Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

In the event that any provision of these Terms of Use is found to be unenforceable or invalid under any applicable law or by an arbitral award or court decision, such unenforceability or invalidity shall not render these Terms of Use unenforceable or invalid as a whole. These Terms of Use shall be modified, to the extent possible, to most fully reflect the original intent of the parties.